The foremost challenge that organizations face today is to provide excellent customer service to their customers and partners and include it in their daily processes. In this regard, businesses of all sizes create communities to engage and support their customers and partners. Such communities help them generate new ways to engage with customers, provide efficient service, and complete access to information.
We bet you might have heard about Salesforce communities that connect organizations with their partners, employees, customers, etc. in one place. This article covers the different types of Salesforce licenses that exist with their details.
1. Experience Cloud User Licenses
The following licenses are used for external users: Customer Community, Customer Community Plus, Partner Community, External Apps, External Identity, and Channel Account.
Required Editions: Enterprise, Performance, Unlimited, and Developer Editions.
Experience Cloud sites use community user licenses. A community license works like a standard Salesforce internal license. External users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. However, external users do not have access to the internal org.
Find out more details here.
2. Service Cloud User Licenses
Service Cloud Portal users have the High Volume Customer Portal license. This license gives contacts unlimited logins to your Service Cloud Portal to access customer support information. Users with this license can access accounts, assets, cases, contacts, custom objects, documents, ideas, and questions, depending on their permission settings.
The Overage High Volume Customer Portal license is the same as the High Volume Customer Portal license, except that users do not have unlimited logins. You have to contact Salesforce for information about the number of customer portal licenses you can activate.
Find more information here.
3. Customer Portal User Licenses
Users of a Customer Portal site have the Customer Portal Manager Standard license.
Note: Starting with Summer ’13, these licenses are only available for organizations that already have a Customer Portal. If you don’t have a customer portal but want to easily share information with your customers, you need Experience Cloud User Licenses.
It allows contacts to log in to your customer portal to manage customer support. You can associate users who have a Customer Portal Manager Standard license with the customer portal user profile or a profile cloned and customized from the customer portal user profile. This standard profile lets users view and edit data they directly own or data owned by or shared with users below them in the customer portal role hierarchy. These users can also view and edit cases where they are listed in the contact name field.
Users with the Customer Portal Manager Standard license can:
- View contacts, price books, and products.
- View and edit accounts and cases.
- Create and edit assets.
- Create, view, edit, and delete custom objects.
- Access custom objects depending on their permissions.
- Receive the “Portal Super User” permission.
- Access Salesforce CRM content if they have a Salesforce CRM Content feature license or appropriate permissions.
The Overage Customer Portal Manager Standard license is the same as the Customer Portal Manager Standard license, except that users are limited to one login per month.
Find more information here.
4. Customer Portal—Enterprise Administration User Licenses
Customer Portal—Enterprise Administration users have the Customer Portal Manager Custom license. This license gives contacts unlimited logins to your Salesforce customer portal to manage customer support.
You can associate users who have a Customer Portal Manager Custom license with the customer portal user profile or a profile cloned and customized from the customer portal user profile, which lets them view and edit data they directly own and view, create, and edit cases where they’re listed in the contact name field.
Users with this license can:
- Create, read, or update accounts, assets, and cases.
- View contacts.
- View custom objects and run reports depending on their permissions.
- Receive the “Portal Super User” and “Delegated External User Administrator” permissions.
- Access Salesforce CRM content if they have a Salesforce CRM Content feature license or the appropriate permissions.
The Overage Customer Portal Manager Custom license is the same as the Customer Portal Manager Custom license, except that users do not have unlimited logins. You can contact Salesforce for information about the number of customer portal licenses you can activate.
Find more information here.
Summary
There are a lot of options available for community licenses. You can go for the Service Cloud User License Salesforce provides or opt for Customer Portal User License, depending on your requirements and parameters. However, if you don’t want to go through the struggle of Salesforce licenses, you can choose our Salesforce customer portal that will be tailored to your business needs. Whether you need a Salesforce portal specifically for your partner or your customers and staff, we are here to help you with a readily available solution. Our Salesforce customer portal offers much more flexibility than the Salesforce licenses, helping you meet your customers’ requirements as the business expands.
If you want to learn more about us or our services, contact us today!
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