That was quite an exciting webinar we had! Our speakers enjoyed talking about how to use a portal as a help desk. Customer service and the evolving nature of it is one of the impacts of the pandemic. The first time customer service changed was when the internet came into the picture. The second wave of the revolution in this space is fueled by the pandemic.
The national lockdowns and shelter in place orders across the globe have left us all looking for new ways to keep our customers happy. It is a crucial time for innovation in this space.
If you tuned into our webinar and got to know more about how you can take the next step in the right direction, we are glad to be of help. Our hard work paid off!
However, if you missed it, you can watch the replay from right here.
If you missed it, you can watch the replay of the entire thing here.
The topics we covered were:
- ✔️Significant issues with customer queries
- ✔️Importance of streamlining conversations
- ✔️Need for a help desk
- ✔️Increase employee productivity
- ✔️Ways self-service portals help
We also attended some of the questions that our audience had:
- ✔️What is the USP of your self-service portal and how is it better compared to other competitors?
- ✔️How easy it will be to integrate or build a specific portal for business? Do I need to have CRM as a must to have an option?
- ✔️Will implementing a self-service portal increase my company’s sales?
- ✔️What is the benefit of using a self-service portal in my pharma-company?
This webinar was conducted by talented people from our product team. Here’s a quick introduction of both of them:
Jay Jagani: Product Manager
With extensive experience in the customer-centric industries and products, Jay Jagani is a Product Manager at CRMJetty. He believes in having a strong combination of technology and management. Staying relevant and adapting to change are his success mantras.
Arnima Jain
Arnima Jain works on the intersection of our expertise and the future of the scope of portals and customer service.
We got a tremendous reception for the webinar and some great questions. It helps us learn a little bit more about our potential customers and what they expect from us. We will be back with more engaging webinars in the coming months with more industry-specific ideas uses of portals.
Diving deeper into the customer experience and customer management has always been exciting for us and interacting with them was nothing less!
Future Webinars
Seeing the response our webinar got, we have a few more webinars in our pockets for our audience. You can stay updated with our webinars by following this space.
We will be announcing the next webinar soon. You can also follow our CrowdCast profile from here for the same.
Stay home, stay safe. And don’t forget to wear a mask if you go out.
If you missed the live webinar but watched the replay and have questions for us, please feel free to email us at [email protected].
You can also reach out to us if you have suggestions for what you’d like us to cover in our upcoming webinars.
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