Executive Summary
A leading agricultural machinery manufacturer sought to enhance customer engagement and streamline service management by implementing a comprehensive Customer Portal. The Dynamics customer portal was designed to provide customers access to their purchase history, support services, knowledge base, and community forums while facilitating enterprise document management.
Project Highlights
- Reduced customer service inquiries by up to 50% by providing easy access to purchase history, warranties, and service information.
- Increased customer satisfaction by 33% with a transparent and convenient system for submitting and tracking support tickets.
- Offered a centralized document repository for important documents and a platform for customers to update their profile and company information.
- Increased customer retention by 15% by promoting relevant products and services to enhance satisfaction and drive sales.