Services Portal Whitepaper

Reading Time: 15-20 mins

overview

Service Industry is growing at an astonishing rate as the customers’ way of interacting with businesses is changing. Customers, being an integral part of the process, needs to be kept informed and in the loop with the business operations. But giving your customers access to the sensitive data can open your business to a lot of anomalies for which you might not be prepared.

Moreover, in this data-hungry world, you can never be too careful with your business documents and other data. To bridge the gap between the need to include customers in the process and at the same time securing the data from any future breach, we provide a dedicated solution. A customer portal where you have the right to share limited and relevant data with your customers. And at the same time providing seamless customer service at lesser operating costs.

key points

Conventional Service Industry adapting New Age Customer Relationship Management Software
Limitations of CRM creating a need for a solution
1. Scrutinized Information Sharing process for sensitive information
2. Inclusion of customers in the process but with limited access
Service Customer Portal – A CRM Experience for Customers
Core Features of Service Portal