Your Absolute Tech Partner!
We will be your complete tech partner so that you can focus on the business without any hurdles. This support is to keep your business up and running for greater outcomes.
Why us?
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Transparent Strategy
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Committed Support
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Dedicated Support Team
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Effective Resolutions
What can we offer?
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Question Answers
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Your Virtual Assistant
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Technology Maintenance
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Server Maintenance
SLAs that makes support more transparent
Our support runs with attached SLAs tailor-made for the support level required for
businesses so they are not ambiguous.
| Protocol | What you’ll get | SLA Type |
|---|---|---|
| Z1 |
| Inclusive |
| Z2 |
| Functional Support |
| Z3 |
| Tech Support |
| Z4 |
| Server Support Add-on |
Explore our support packages
For Salesforce & Dynamics CRM Portals
| Salesforce / Dynamics | Inclusive | Tech Support |
|---|---|---|
| License Type | Saas / Yearly | One time |
| Support Validity | 1st Year | Scope of Work |
| Onboarding Training (one-time) | 4 hrs / Year | Hourly |
| Access to KB | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call |
| Support Hours | 12 hrs / Year | as demanded |
| Critical Response Time  Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 Business Day | up to 1 Business Day |
| Average Response Time  Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days |
| SLA | Z1 | Z2 + Z3 |
| Pricing | Contact Us | Contact Us |
For Suite/SugarCRM Portals
| SuiteCRM / SugarCRM | Inclusive | Hourly Model |
|---|---|---|
| License Type | One Time (perpetual) | One Time (perpetual) |
| Support Validity | 3 months | Scope of Work |
| Onboarding Training (one-time) | 2 hrs | Hourly |
| Access to KB | Yes | Yes |
| Communication Type | Email, Tickets | Email, Tickets, Call |
| Support Hours | 5 hrs | as demanded |
| Critical Response Time  Support for critical cases such as software errors, hardware (server) faults which leads to system failure | up to 1 Business Day | up to 1 Business Day |
| Average Response Time  Response time for normal support requests which do not fall under the critical category | up to 4 Business Days | up to 2 Business Days |
| SLA | Z1 | Z2 + Z3 |
| Pricing | Contact Us | Contact Us |
Note: We advise you to contact us to know more on support plans rather having any assumptions and do read our support policy for terms.
Stay Connected with CRMJetty Support
DIY Helpdesk
Get an instant fix for your queries here. Browse the answers to your questions, learn the nuances of our product, and more with our detailed knowledge base.
Skype
Let’s connect anytime for quick solutions. You can call and also reach us at our skype id: support.biztech
Tickets
Feel free to get in touch with us about any of your product customization requirements. We would love to help you.
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We May Ask for Details to Serve You Better
To make your experience seamless, it will be great if you could give us the details mentioned below, when we get in touch with you. The purpose is simple! To save more of your time.
- Order No / License No (if applicable)
- Adequate details for Requested Support
- Access to required space
- Via FTP/Server or Admin level access
Want to Know More?
For any clarification for the support package you purchased, what could be the support customization possibilities, etc. let’s connect to discuss further.